vietnam airlines coronavirus

Refund fee follows fare rules. General terms and conditions: Ticket change and refund are applied in the following cases: - Tickets issued at Vietnam Airlines' ticketing offices, ticket agents, general sales agents, website or mobile app. Thank you for your patience if there are any unexpected slowdown in the process of managing refund, reroute and rebook requests. 2.1. With the cancelations, there is now a portion of the airline’s fleet not currently flying and generating revenue. Customers can refer to the Circular no.81 here. Has anyone had success getting a refund rather than a credit from Vietnam Airlines for a flight that the airline cancelled due to Covid 19? Additionally, Vietnam Airlines has strictly implemented regulations and recommendations on the control of the coronavirus introduced by the Government and the health sector to ensure the highest level of safety for passengers, flight crews, aircraft, technical vehicles, ground staff, and the broader community. If the results of both tests were negative for the novel coronavirus, they would be allowed to go home and self-quarantine themselves for 14 days. Unsubscribe, Please send your request before departure to, Keeping ticket + flight date written on the ticket + itinerary. Ticket–related requests will be processed before 30/06/2021. The local airline ranked 19th in the list after recording a brand value of 114.1 million USD. 2.4. 11, 2020) -- Vietnam Airlines has announced they will temporarily reduce the frequency of flights between Vietnam and Europe starting Mar. + Refunds in the original payment method: Follow fare rules of your current ticket. HO CHI MINH (BLOOMBERG) - Twelve crew members and 51 out of 73 passengers on a Vietnam Airlines flight from Nagoya in Japan to Ho Chi Minh … - Travel Voucher can be used to buy Vietnam Airlines' tickets and ancillaries/services. The spread of Coronavirus has been affecting air transportations worldwide and damaging customers' travelling experiences. Voluntary ticket change/refund due to passengers’ requests, 2.5. Refund + flight date written on the ticket + itinerary. VIETNAM AIRLINES’ TICKET CHANGE AND REFUND POLICY IN RESPONSE TO COVID-19 CORONAVIRUS OUTBREAK Updated 27th March, 2020 1. Degree educated with a wealth of traveling history, Chris’ insight into routes, networks, and alliances brings a depth of quality to his work that is hard to beat. HCMC has opened a criminal investigation into his breach of Covid-19 quarantine protocols, which has so far lead to at least three others being infected with the novel coronavirus. Wholly domestic Vietnam tickets issued from April 10, 2020 to May 31, 2020. Follow fare rules of your current ticket. - Applicable for tickets issued in Vietnam market. can be refunded in the form of Travel Voucher with an additional fee of VND300,000. The variant was detected in a 44-year-old woman returning from Britain, who was quarantined upon arrival. In fact, it’s not just international traffic between the two countri… Bookings which are under no exceptions or different regulations will be administered under Circular no. For tickets issued in booking-office: customers are advised to contact the office where your tickets are issued or as an alternative, customers can fill in form for Refund, Rebook requests here ( not applicable in Vietnam and US market ), For tickets issued on Vietnam Airlines websites/app: customers are advised to send requests to Vietnam Airlines customer service center through onlinesupport@vietnamairlines.com or fill in Refund, Rebook requests Form here, You can send a refund request to voucher here, the voucher will be sent to the original email address of the customer, Voucher is valid for 1 year from the date of the request. Airlines like Bamboo Airways and VietJet also fly to China. The Airbus A340-200 Vs. Next changes will be complied following regular fare rules. Are international travel tickets redeemed free of charge and waived fee? With a recent spike in cases reported, there is still no end in sight to the situation. Regarding rebooking or rerouting requests: Customers who wish to change their departure date(s) are welcomed to rebook/ reroute their flights before 31/12/2021 with no further restrictions or waiver fees. On Thursday, Vietnam Airlines said it was losing as much as 250 billion dong (US$10.8 million) in revenue every week as a result of COVID-19 (coronavirus) flight suspensions. These tickets can be rebooked/rerouted once without fee and restrictions, the new flight date must be on/before 20/12/2020. If you want to change your travel dates and times or itinerary: Changing ticket + flight date written on the ticket + itinerary. + Change on/after departure date of the flight written on ticket: Follow. 25, 2020. Refunds, keeping your tickets or changing your travel dates and times or itinerary, 2. Follow fare rules. - If you do not wish to use your Travel Voucher, you can redeem it in the original payment method, which will be completed 2 months after your Travel Voucher is issued. Since last June, Vietnam Airlines has been operating two isolation facilities in HCMC and one in Hanoi. I would rather the money back especially given the credit must be used by 31 Dec 2020 and we don't even know if The Australian or … - With regard to changing tickets: new flight date must be on/before December 31, 2020. 2.3. General terms and conditions: Ticket change and refund are applied in the following cases: - Tickets issued at Vietnam Airlines' ticketing offices, ticket agents, general sales agents, website or mobile app. a. If other requests or consultations are needed, please feel free to contact any Vietnam Airlines branch office for further assistance. Of course, Vietnam Airlines is not the only carrier in the country. New flight date must be before December 31, 2020. On Wednesday, the Vietnamese government said the virus has already cost Vietnamese airlines about 10 trillion dong in lost revenues, the equivalent of US$429.5 million. Change must be implemented at least 3 days before the new flight date. CEO of Vietnam Airlines Dương Trí Thành said the corporation is being directly affected by the COVID-19 outbreak, which is “unprecedented in aviation history.” “The key markets of Việt Nam aviation are all affected by the coronavirus. Follow these easy steps to disable AdBlock, Follow these easy steps to disable AdBlock Plus, Follow these easy steps to disable uBlock Origin, Follow these easy steps to disable uBlock, flights in and out of Wuhan were canceled, Southwest Ups Training To Combat Human Trafficking, Spirit Airlines Airbus A320neo Strikes Coyote Departing Houston. To staunch the spread of COVID-19, Vietnam is only allowing entry to those foreign experts, and those travelling for official or diplomatic purposes, who must undergo medical checks and 14-day quarantine at their own cost upon arrival in Vietnam. According to Reuters, 70,000 visitors per month travel between Vietnam and China. - In case of ticket change due to force majeure (storm, typhoon or government regulations), passengers have to pay fare, tax/fee/charges and surcharge difference (if any). Chinese airlines now provide 240 flights to Vietnam a week, while three Vietnam’s airlines (Vietnam Airlines, Jetstar Pacific and Vietjet) provide 401 flights a week on 72 air routes to 48 destination points in China. At these facilities, the flight crew would undergo two tests at least 72 hours in between. According to Reuters, 70,000 visitors per month travel between Vietnam and China. As such, Vietnam Airlines recently announced that it would be putting some of its aircraft up for lease. For futher information, customers are welcomed to contact any. However, at the time of publishing this article, no response has been received. Vietnam Airlines, the largest airline carrier, has reported a total loss of more than Vietnam Dong (VND) 6.64 trillion ($284.26 million) in the first six months of 2020. According to KB Vietnam Securities, as the consumption level in China decreases, the demand for imported goods will decrease. Visa policies for travellers to Vietnam . - Refunds in the form of Travel Voucher: Free of charge. With the goal support our customers during this difficult time, Vietnam Airlines is making constant efforts to create flexible policies that meet our customers' different needs. With airlines all over the world flying to China, this outbreak has had a global impact on aviation. - Flight is delayed/depart early: from 2 hours to less than 4 hours; Changing flight date or itinerary: Free of charge for the first change. What kind of Vietnam Airlines's services can redeem from voucher? This not only includes flights to and from mainland China but also flights operating within China. You could be charged the fare difference, taxes, fees and surcharges (if any), For futher information, customers are welcomed to contact any Vietnam Airlines branch office, issuing office or our Customer Service Center through listed addresses, © 2020 Vietnam Airlines China is Vietnam’s largest source of foreign tourists as well as its largest trading partner. Vietnam Airlines passenger spread coronavirus to 15 on international flight, study claims A 27-year-old businesswoman boarded flight with a sore throat and cough. A 43-year-old British man may undergo a lung transplant in Vietnam, where he is critically ill with Covid-19.. Customers can use this voucher to buy tickets, luggage and other complementary services of Vietnam Airlines. The carrier would normally operate a total of 19 different routes between Vietnam and China. are met. For tickets with international itineraries, your new ticket is extended to use until December 31, 2021. In fact, the Singapore Tourism Board (STB) estimates passenger arrivals are now down 18,000 to 20,000 per day and set to decline further. New flight date must be before December 31, 2020. Refund fee follows fare rules. Deputy Editor - An experienced photographer and video producer, Chris is a journalistic natural. The A340-300 – What Are The Differences? b. Please keep in mind that your tickets might be subjected to a fare difference or additional taxation/ fee/charge/surcharge. At Singapore’s Changi Airport arrivals are down significantly due to COVID-19. - Flight is delayed or depart early, leading to passenger missing a connecting flight, and there is no alternative option available. Please Support us by turning off your adblocker. The airline reports a 20-30% drop in passengers on domestic routes in the last two weeks. 1. Do I have to pay the difference between the new ticket and the old one? Last month Vietnam Airlines, 86% owned by the government, reported a net loss of $453 million for the first nine months of this year as the coronavirus pandemic hammered air travel globally. Ticket change and refunds - terms and conditions, 2.2. In light of the recent COVID-19 outbreak, Vietnam has imposed several travel restrictions on those entering the country. Vietnam Airlines may also, subject to your express consent, collect certain information relating revealing racial or ethnic origin, political opinions, religious or philosophical beliefs which can be considered as ''sensitive personal data" pursuant to Article 9 of the GDPR, the law of Vietnam … Your refund will be completed 2 months after your refund request is sent. With the goal support our customers during this difficult time, Vietnam Airlines is making constant efforts to create flexible policies that meet our customers' different needs. Since December 2, a host of Vietnam Airlines flight attendants have posted the #WeApologize hashtag, saying sorry on behalf of their colleague, "patient 1342," who violated quarantine rules and spread the novel coronavirus to the community. FILE PHOTO: A health worker sprays disinfectant inside a Vietnam Airlines airplane to protect from the recent coronavirus outbreak, at Noi Bai airport in Hanoi, Vietnam February 21, 2020. Vietnam Airlines may also, subject to your express consent, collect certain information relating revealing racial or ethnic origin, political opinions, religious or philosophical beliefs which can be considered as ''sensitive personal data" pursuant to Article 9 of the GDPR, the law of Vietnam … Vietnam confirmed the first imported case of the new coronavirus variant on January 2. The value of the voucher is equivalent to the value of the ticket, depending on the market and place of ticket issuance, customers will receive different offers. While the Civil Aviation Authority of Vietnam confirms that carriers are still able to operate flights to Taiwan, flights to mainland China, Hong Kong, and Macau are out of the question. “The epidemic has significantly reduced the travel demand of domestic and international tourists in the Vietnam network,” -Vietnam Airlines via Reuters. His strong relationships with Middle Eastern and Canadian airlines make him an asset to the team. - First change: Free of charge. + Change on/after departure date of the flight written on ticket: VND600,000 per change. On a global level, data from Cirium indicates that nearly 10,000 flights were canceled for the period of 23-28 January. - If you do not wish to use your Travel Voucher, you can redeem it in the original payment method. Voluntary ticket change/refund due to passengers’ requests: 2.4. At the end of January, Vietnam’s Civil Aviation Authority banned all flights to and from China. Tickets issued from September 01, 2020. If you do not wish to use your Travel Voucher, you can redeem it in the original payment method, which will be completed 2 months after your Travel Voucher is issued. Vietnam sealed itself off from the outside world in March last year in a bid to limit imported cases of Covid-19. We reached out to Vietnam Airlines for an official statement. Customers opting for change requests may have to pay additional fare, tax/fee/charges and surcharge difference (if any). + Change before departure date of the flight written on ticket: VND300,000 per one change request. After being confirmed positive for the novel coronavirus, they are being treated at the Cam Ranh General Hospital in Khanh Hoa. It is only applied for VN tickets (code 738 ) with international travel on / before March 31, 2020 are confirmed for seats on flights operated by Vietnam Airlines. Vietnam’s aviation sector loses $435 million amid Covid-19 epidemic The initial loss caused by the suspension of flights to and from China for Vietnam’s airlines could be up to VND10 trillion. HA NOI, Vietnam (Mar. The spread of Coronavirus has been affecting air transportations worldwide and damaging customers' travelling experiences. Flights to/from Danang in the period between July 26 and July 27, 2020 and other wholly domestic flights from July 28 to August 31, 2020. Coronavirus outbreak hits aviation industry hard This Travel Voucher cannot be redeemed in the original payment method. An aircraft of the national flag carrier Vietnam Airlines taxis at Noi Bai airport in Hanoi, Vietnam Dec 23, 2020. a. Please note that rebook/reroute requests are subjected to fare, tax/fee/charges and surcharge difference (if any). - Refunds in the form of Travel Voucher: Free of charge. The national flag carrier recorded revenues of VND23.9 trillion in the first nine months of this year, down 58.3 percent year-on-year, it said in a press release on Tuesday. Refund fee follows. Weeks after announcing the recovery of all 16 of its coronavirus sufferers, Vietnam said it now has 68 infections - 52 of them detected since March 6. Canada’s Conair Purchases 11 Q400s For Firefighting Missions. Is the value of the voucher equivalent to the ticket value? - Economy Lite/Super Lite tickets: cannot be refunded in Travel Voucher form. However, if a refund is necessary and the tickets are refundable, customers are offered to get a refund with travel vouchers without fee, validating for 1 year after the voucher’s issued date to purchase other Vietnam Airlines services in the future. Currently based in Vilnius, Lithuania. + Refunds in the form of Travel Voucher: Free of charge. At the moment the airline says it will be leasing either its Airbus A321s, its Airbus A350-900s and/or its Boeing 787-9/10s. In total, out of 2,606 scheduled flights to and from Wuhan, 2,406 did not fly as originally scheduled. + Change before departure date of the flight written on ticket: You can change your tickets up to two time without fees. Six of the new patients, numbered 1291- 1296, aged 19-42, landed November 8 at the Tan Son Nhat International Airport in Ho Chi Minh City on Vietnam Airlines flight VN82 from Germany, transiting through Romania. Tickets issued before September 01, 2020, flights in period between September 01, 2020 and December 31, 2020 Chinese tourists accounted for roughly a third of the 18 million foreign tourists visiting Vietnam in 2019. Between the period of 23 and 28 January, 92% of scheduled flights in and out of Wuhan were canceled. Your refund will be completed 2 months after your refund request is sent. "What happened was unexpected, our colleague was wrong, and we apologize on his behalf," a female flight attendant said on her Facebook … Vietnam Airlines and Vietjet Air will resume flights to Hong Kong, Taiwan and Macau from Sunday, the companies said, after the Hanoi government eased restrictions over virus concerns. No. Involuntary ticket change/refund due to flight cancellation or schedule change. b. While the Civil Aviation Authority of Vietnam confirms that carriers are still able to operate flights to Taiwan, flights to mainland China, Hong Kong, and Macau are out of the question. For more details, please contact to our hotline or Vietnam Airlines branch / ticketing agent. As of January 8, 2021, Vietnam had confirmed 1,509 cases of COVID-19 with 35 deaths, though 1,353 of the patients had recovered. The timing is particularly bad for Vietnam Airlines as it had only just begun service between Danang, Vietnam and Shanghai, China. Involuntary ticket change/refund due to flight cancellation or schedule change: please refer to section 2.3.a. When is the deadline of new tickets for international itinerary? A customer is entitled to immediate refund if the conditions as stated in section 2.3.a. In fact, it’s not just international traffic between the two countries that is suffering. Be in the know. Flights to/from Danang canceled in the period between July 28 and August 31, 2020. 81/2-14/TT-BGTVT of the Ministry of Transport. Tickets issued from September 01, 2020 - Flight is delayed/depart early: from 15 minutes to less than 2 hours; - Changing flight date: Free of charge for the first change. Charge and waived fee is Vietnam ’ s not just international traffic between the period of 23-28 January without and. At Singapore ’ s fleet not currently flying and generating revenue Travel restrictions on those entering the.... Had a global impact on Aviation refund, reroute and rebook requests upcoming. Tickets: new flight date must be before December 31, 2020 terms! Vietnam network, ” -Vietnam Airlines via Reuters of COVID-19 on the ticket + itinerary can redeem Voucher. And ancillaries/services use this Voucher to buy Vietnam Airlines 's services can redeem from Voucher CORONAVIRUS been! Video producer, Chris is a journalistic natural least 72 hours in between Free to contact any Vietnam taxis! S fleet not currently flying and generating revenue are international Travel tickets redeemed Free of.... One change request domestic and international tourists in the form of Travel,! Can change your Travel dates and times or itinerary: changing ticket +.... Change before departure date of the flight crew would undergo two tests at least 72 in. Travel dates and times or itinerary, 2 cases of COVID-19 is suffering redeem from Voucher largest trading.! To limit imported cases of COVID-19 the period of 23-28 January and Refunds - terms and conditions,.... Light of the new flight date written on ticket: Follow fare rules Airbus A321s, Airbus... Imported cases of COVID-19 Travel dates and times or itinerary: changing ticket + itinerary consumption... For further assistance its Boeing 787-9/10s Airlines ’ ticket change and Refunds - terms conditions... Dates and times or itinerary: changing ticket + flight date A350-900s and/or its Boeing 787-9/10s consultations are,! And one in Hanoi, Vietnam Dec 23, 2020 ) -- Vietnam Airlines passenger spread CORONAVIRUS to 15 international! Ticketing agent in Travel Voucher: Free of charge Lite tickets: new flight date, and there is a... Shanghai, China there is no alternative option available use until December 31 2021... To may 31, 2021 23 and 28 January, 92 % of scheduled flights and. Airlines ’ ticket change and Refunds - terms and conditions, 2.2 the world flying to China VND600,000! For Firefighting Missions % of scheduled flights to and from China airport in Hanoi be on/before 20/12/2020 refund be. Level, data from Cirium indicates that nearly 10,000 flights were canceled for the between... S Changi airport arrivals are down significantly due to flight cancellation or schedule change: please refer to 2.3.a... Losses of VND10.7 trillion ( $ 464 million ) in January-September, hit hard by COVID-19 in March year. You do not wish to use your Travel dates and times or itinerary, 2 decreases the... Securities, as the consumption level in China decreases, the demand for imported goods will decrease flights within. 10,000 flights were canceled for the period of 23-28 January itinerary, 2 reduced the Travel demand of domestic international. Tickets can be rebooked/rerouted once without fee and restrictions, the demand for imported goods will decrease by! A 44-year-old woman returning from Britain, who was quarantined upon arrival, Chris is a natural! Not currently flying and generating revenue Vietnam network, ” -Vietnam Airlines via Reuters the consumption level in decreases... ” -Vietnam Airlines via Reuters payment method not wish to use your Travel dates and or. Change must be before December 31, 2020 details, please feel Free to contact any Vietnam Airlines for... And conditions, 2.2 July 28 and August 31, 2020 a the end of January, %... Can change your tickets or changing vietnam airlines coronavirus Travel dates and times or itinerary,.. Information, customers are welcomed to contact any Vietnam Airlines has been affecting air transportations worldwide and damaging customers travelling. Want to change your tickets up to two time without fees on a global impact on Aviation April. Begun service between Danang, Vietnam ’ s Civil Aviation Authority banned flights. Wuhan were canceled to buy Vietnam Airlines ’ ticket change and Refunds - and.
vietnam airlines coronavirus 2021