petfirst customer service

Do you have questions about a claim, want to learn more about enrolling your cat or dog in a PetFirst Pet Insurance policy1, or need help with your existing plan? Chronic conditions are covered under our health plans, as long as it is not pre-existing. Customer Support. You can downgrade your coverage at any time. 5Accident coverage is midnight EST as of the day of enrollment compared to wait time of 2 to 15 days for many competitors; Illness coverage begins 14 days from the day of enrollment compared to 14 to 30 days for many competitors. When MacDuff the Airedale Terrier was hit by a car, bone fractures, and lung damage required x-rays, surgery, and a 10-day stay at the veterinary emergency hospital. Useful. Key points: PetFirst provides pet insurance for cats and dogs of all ages. Helpful Not Helpful. page 3 PetFirst Class Animal Care. If you believe that PetFirst Healthcare has not adhered to this Policy, please contact PetFirst Healthcare at 400 Missouri Avenue, Suite 105 Jeffersonville, IN 47130 ... PetFirst Celebrates 15 Years of Service: Jeffersonville Proclaimed “Most Pet-Friendly City in Indiana” ... 1 PetFirst Healthcare, LLC (“PetFirst Pet Insurance” or “PetFirst”) is … Customer Support. PetFirst Pet Insurance Review for 2021. Inbound Sales Representative Petfirst Jobs There are no jobs that match: customer service. This month, I received and email... Read More. Join the 207 people who’ve already reviewed PetFirst Pet Insurance. Call us, email us, chat us, write us a letter, or reach out via social media and we’ll get back to you ASAP! Learn more about PetFirst's plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider. 400 Missouri Avenue The parents of Gipper, a 7-year old Mixed Breed Dog, were in for quite a shock when they found he had chewed on a loose electrical cord and ended up fracturing a tooth. I love PetFirst. Share.  Customer Service Hours - Sales PetFirst. By admin Son Güncelleme Jan 4, 2021. General Info: 1-855-886-7387 PetFirst Reviews and Customer Service. Their website is user-friendly, and the customer service is easily accessible. This estimate is based upon 2 PetFirst Pet Insurance Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. Your experience can help others make better choices. For costs, complete details of coverage, and a listing of approved states, please contact PetFirst Healthcare, LLC. My beloved dog has had some medical expenses, but PetFirst has really helped defray the costs. As a pet owner, I am extremely disappointed at the quality of service that PetFirst has provided. Be sure to send the claim form, veterinary records, and an itemized invoice in order to get your claim processed quickly and money back in your pocket.4 You must submit a claim within 90 days of treatment or invoice date. They are both know to handle claims efficiently and reimburse quickly. In addition to their kindness to recently bereaved pet owners, the company contributes a … The sales reps are professional and informative, but not pushy. Filing a claim is a relatively simple process, and the PetFirst folks are great about handling claims. Customer Support Center File a Claim Frequently Asked Questions Contact Customer Support . Not at all. Jobs. The money I spent on this useless policy would have easily covered my vet bills. Complete the claim form and submit it along with your veterinary records and an itemized invoice from the visit. Our friendly representatives are here to help you get on the right track. PetFirst. Products and Services of PetFirst Healthcare. page 2 Customer Service Representative Petfirst Jobs There are no jobs that match: customer service. 4/20/2018. Average salaries for PetFirst Pet Insurance Senior Customer Service Representative: $15. I've never had any major problems with them and I've submitted several claims. Not once has PetFirst questioned us or denied a single claim. Healthcare for many uninsured animals remains a challenge. Many customers note the friendly customer service agents as a strength of PetFirst’s services. Current Search Criteria. 0. Avoid large vet bills. MetLife has more than 20 years of experience in offering pet insurance and recently acquired PetFirst in 2020. Learn more about PetFirst's plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider. We are telling everyone about how great the customer service is from this company. You can not upgrade your coverage until the time of your policy renewal. Part of our grade is based on PetFirst’s BBB ratings. Sunday, 10am - 7pm EST. It’s essential that your pet has clear vision and healthy…, It's not only fun to buy toys for your dog;…, Now that winter’s chill is in the air, many are…, With snow and cold temperatures covering a majority of the…, National Cat Lovers Month takes place during the month of…. PetFirst Healthcare, LLC, a MetLife company, is the policy administrator authorized to offer and administer pet insurance policies. J. JH. There are several ways you can submit your claims and they keep you updated on the process. Posted: 06/26/2015. Customer service is open late, and there are many ways to talk to representatives. No! Average salaries for PetFirst Pet Insurance Customer Service: $14. Reply. If you have questions, please call our Customer Service team at 866-937-7387 or email us at submitclaim@petfirst.com. If you have questions about a specific illness that you’re worried might affect your pet, give us a call so we can discuss the details. PetFirst loses claims! From submitting claims to reviewing your benefits, we keep things quick and simple. I've had PetFirst insurance on my dog since I first got him. Olives, the oval-shaped fruit, are known for their zesty taste,…, There is something magical about a decorated and lit-up Christmas…, Holiday Gifts: Why Pet Parents are Spending More on Their Furry Friends, Are your pets’ names on your holiday shopping list this…, With winter in full swing, it is important to be…, Creating a Holiday Tradition With Your Pet, A tradition is a custom or belief that is passed…. Filing a claim is a relatively simple process, and the PetFirst folks are great about handling claims. If you’re referred to a specialist or you need to make a trip to an emergency hospital, you’ll still be reimbursed as if you were visiting your regular veterinarian. PetFirst Healthcare, LLC is the program administrator authorized to underwrite and administer pet health insurance policies and claims on behalf of New Hampshire Insurance Company (NHIC) and The Insurance Company of the State of Pennsylvania (ISOP) in approved states. Customer Service Representative salaries at PetFirst Pet Insurance can range from $13-$15. Majority of calls are customer service related, still docked negatively if you dont make enough sales in a day. He or she will work to improve customer retention by problem solving, educating, and providing a WOW! Customer Support. There are no per-incident limits on our plans; so if you need to use the entirety of your annual limit all at once, you can. Do you agree with PetFirst Pet Insurance's TrustScore? As a pet owner, I am extremely disappointed at the quality of service that PetFirst has provided. They process claims quickly and it's easy to upload documents. Since 2008, I have had four of my precious rescue-dogs insured through PetFirst. No. | Read 101-120 Reviews out of 207 The customer service reps are very friendly over the phone. File a claim, check on reimbursement statuses, compile medical records for your pet and more! | Read 101-120 Reviews out of 207 PetFirst Healthcare consumer reviews, complaints, customer service. We feel so happy to have our dog who is family to us on a plan from PetFirst. Independence American Insurance Company, a Delaware insurance company, is headquartered at 485 Madison Avenue, NY, NY 10022. 138 reviews of PetFirst Pet Insurance "If it was possible to give them a zero star rating, that is what really would be chosen! We combined great pet coverage with amazing customer service just for you. Monday-Friday, 8am - 9pm EST. PetFirst Healthcare Customer Service Representatives earn $20,000 annually, or $10 per hour, which is 33% lower than the national average for all Customer Service Representatives at $28,000 annually and 107% lower than the national salary average for all working Americans. Customer Support. About Pet Insurance. Excellent service. We're always happy to answer … No problems with a claim. When team members know why exceptional customer service is so important and how to deliver exceptional customer service, they can set a new benchmark. PetFirst is accredited with the BBB (Better Business Bureau) and its PetFirst BBB rating is A+. Based on 2 salaries posted anonymously by PetFirst Pet Insurance Customer Service Representative employees in … Choosing it would translate into higher premiums, but it could be a valuable option if it fits your particular situation, i.e. Average salary for PetFirst Pet Insurance Customer Service Representative in Jeffersonville: $14. Not once has PetFirst questioned us or denied a single claim. 480% of claims are processed within 10 days or less. 3With deductible savings, your pet’s deductible automatically decreases by $25 each policy year that you don’t receive a claim reimbursement. PetFirst will process the claim and provide eligible reimbursements.4, Download Claim Form Learn more about filing claims. Not many other plans offer the option of such a low deductible. You’re free to use any licensed veterinarian in the United States, including emergency animal hospitals and specialists. When we adopted our pug from a rescue shelter we didn't know what kind of medical services he would need in the years to come, but with PetFirst it made the decision to choose him easier knowing we had them in our corner for unexpected medical expenses. PetFirst customer service is available via phone at 1-855-270-7387. Unit 2 - 1115 North Service Road West Oakville, Ontario, Canada L6M 2V9. Customer Experience Specialist - PetFirst Jobs Featured Jobs; Customer Experience Specialist - PetFirst . We gave PetFirst pet insurance a score of 4.8 out of 5, indicating “excellent” coverage. Advertisement. She gave me some very good advice and it was as pleasure speaking with her. Customer service contacts and company information. For customer service, you should select Option 2 when you call. However, PetFirst steps up to provide tailor-made solutions for you. 3With deductible savings, your pet’s deductible automatically decreases by $25 each policy year that you don’t receive a claim reimbursement. Sincerely, Chelsea M. Digital Marketing Manager Advertisement. Jeffersonville, IN 47130. PetFirst Healthcare consumer reviews, complaints, customer service. IAIC, a Delaware insurance company, is headquartered at 485 Madison Avenue, NY, NY 10022. Customer Service Forms Phone, chat, email Customer Service Telephone (855) 270-7387 Company Website https://www.petfirst.com PetFirst Pet Insurance Review for 2021. PetFirst Reviews and Customer Service. Call center hours are Monday through Friday from 8 a.m. to 9 p.m. EST Monday through Friday, 10 a.m. to 7 p.m. EST on Saturdays, and 10 a.m. to 6 p.m. EST on Sundays. A free inside look at company reviews and salaries posted anonymously by employees. There is no maximum to your benefits, and you will have coverage for the entirety of your pet’s life without a payout cap. By: Karen Rowland. 1PetFirst Healthcare, LLC (“PetFirst Pet Insurance” or “PetFirst”) is the program administrator authorized to offer and administer pet health insurance policies underwritten by Independence American Insurance Company, a Delaware insurance company, with its main office at 485 Madison Avenue, NY, NY 10022, or New Hampshire Insurance Company or The Insurance Company of the State of Pennsylvania, each with its main administrative office at 500 West Madison Street, Suite 3000 Chicago, IL 60661. Do you agree with PetFirst Pet Insurance's TrustScore? Healthy Paws Pet Insurance was rated the best pet insurance company by customers in 2015, 2016 and 2017 at petinsurancereview.com, Consumersadvocate.org, PetInsuranceQuotes.com and other leading review sites. Chewy’s VP of customer service Kelli Durkin explained that their company was founded in 2011 by pet lovers who wanted to create a personalized service for others. The customer service representatives are helpful and caring; they are there to help you and your pet in any way necessary. Customer service won't budge on this, and it takes two business days to talk with a supervisor. $ $ Routine Care × PetFirst offers three optional routine wellness packages, which can be utilized to help offset some of the veterinary expenses you know you might incur. Best Pet Insurance around. Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.. We also have placed PetFirst on our list of the best pet insurance providers. This estimate is based upon 2 PetFirst Pet Insurance Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider. Do you agree with PetFirst Pet Insurance’s TrustScore? Yes, I did try the 30 day free trial, but since then I have been paying nearly $50 a month, for this "insurance." For costs, complete details of coverage and exclusions, and a listing of approved states, please contact PetFirst Healthcare, LLC. You can submit your claim via PetFirst Pet Insurance’s online portal. Based on 2 salaries posted anonymously by PetFirst Pet Insurance Customer Service … Not only did PetFirst not properly communicate that my policy coverage had changed over the years, they also did not treat me well at all after a decade of loyalty. At PetFirst Healthcare, you will get hassle-free pet insurance - complete health coverage for your furry family members. PetFirst. Featured Jobs; Current Search Criteria. She was rushed to the vet, and after many workups, she was able to be treated. Paylaşın. Join the 207 people who’ve already reviewed PetFirst Pet Insurance. … Lots os tests and special diets and pills. Lots os tests and special diets and pills. Great customer service! Preferred customer support. Out of 10 I called to inquire about coverage for my Himalayan kitten.I spoke with Lauren Streible and she was so nice and so very helpful. Their website is user-friendly, and the customer service is easily accessible. Call Center hours. Peace of mind. 97 People found this helpful. I love PetFirst. We try to keep their eating schedule the same way the pet owners do it. Reviews; Very pleased with PetFirst Customer Service Very pleased with PetFirst Customer Service. We won't yap. | petfirst.com | Read 161-180 Reviews out of 188 Healthy Paws Pet Insurance offers one simple plan that covers accidents and illnesses and includes unlimited annual and lifetime payouts.They support hundreds of pet rescues and animal shelters through their Every Quote Gives Hope™ medical grant program. Maggie the Aussie-Doodle got more than she bargained for after eating chocolate one night. Customer Support. This entity is undergoing a name change. Jeffersonville, Indiana ... customer service. PetFirst covers animals of all ages, but premiums are partly based on your pet’s age — you should expect a slight increase in cost over time. Your pet transport service needs are what matter to us. Petplan has customer service that is courteous and professional and available 7 days a week, but not 24/7. The Better Business Bureau has graded PetFirst since 2006, and the insurer currently has a perfect A+ with the BBB. What you end up selling is a confusing mystery. Voice your opinion today and hear what 188 customers have already said. Pet Health Tips Dog Breed Guides Pet Health Conditions Pet Fun. Call center hours are Monday through Friday from 8 a.m. to 9 p.m. EST Monday through Friday, 10 a.m. to 7 p.m. EST on Saturdays, and 10 a.m. to 6 p.m. EST on Sundays. With PetFirst Healthcare, you will have better peace of mind. Customer Service If you have questions about a claim or you need help with your existing policy, PetFirst’s team of friendly customer care representatives are available to help you. What a disorganized and unresponsive company. Ida & Mark 1 review. Please try again with a different keyword or location. About PetFirst Pet Insurance 1. Average salary for PetFirst Pet Insurance Customer Service Representative in Louisville: $14. We also have placed PetFirst on our list of the best pet insurance providers. PetFirst Pet Insurance salary trends based on salaries posted anonymously by PetFirst Pet Insurance employees. WhIn every instance, PetFirst customer representatives were kind and empathetic. We gave PetFirst pet insurance a score of 4.8 out of 5, indicating “excellent” coverage. Petfirst offers flexible deductibles of $50, $100, $250, and $500. PetFirst Healthcare does not sell, rent or lease its customer lists to third parties. Best Cities for Jobs 2020 NEW! See all Customer Service Representative salaries to learn how this stacks up in the market. Share. Customer service contacts and company information. The name of the entity will be MetLife Pet Insurance Solutions, LLC. experience for their customer. Part of our grade is based on PetFirst’s BBB ratings. 25 PetFirst Pet Insurance reviews. The majority of PetFirst reviews indicate that the company offers an appropriate amount of coverage, friendly and responsive staff members, as well as a quick turnaround time for claims.As one of the fastest-growing pet insurance companies in North America, pet owners can expect a positive experience when working with Petfirst. You can write a letter, reach out on social media, email or call. We occasionally send helpful pet tips. ... Service dogs perform a wide range of tasks to help their handlers live a more happy and healthy life. With PetFirst, customer service is top notch. Lisa Parisi 1 review. Log in now to access all our streamlined tools for account management. 10. 1PetFirst Healthcare, LLC (“PetFirst Pet Insurance” or “PetFirst”) is the program administrator authorized to offer and administer pet health insurance policies underwritten by Independence American Insurance Company, a Delaware insurance company, with its main office at 485 Madison Avenue, NY, NY 10022, or New Hampshire Insurance Company or The Insurance Company of the State of Pennsylvania, each with its main administrative office at 500 West Madison Street, Suite 3000 Chicago, IL 60661. The phone service is available Monday-Friday 8am-9pm EST and Saturday 10am-7pm, though representatives are also quick to get back to you via PetFirst’s social media channels and email. PetFirst Healthcare may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. We have had many stomach issues with our dog over the last month. By: Karen Rowland. PetFirst Pet Insurance salary trends based on salaries posted anonymously by PetFirst Pet Insurance employees. Going with a PetFirst class option it is all about your furry friend. Reply. PetFirst’s pet insurance plan is one of the most comprehensive on the market, and is available in all 50 states. Click below to download a PetFirst claim form. Voice your opinion today and hear what 208 customers have already said. That’s only possible when you give every team member the same exceptional support that you would like them to give customers. PetFirst is the only insurance company that insures my 14 year old dog and the customer service representative was great in finding a policy that fit my budget and my dog's health expenses. Since 1978, Pet Express has been trusted by families to safely relocate their pets all over the world. I would like to have a customer service representative reach out to you - please email me with your policy number at cmull@petfirst.com, and I will have someone contact you as soon … Along with the eventual aging process, three of my beautiful lab mixes took ill and eventually passed on. Our goal is to provide the best customer service experience, so your feedback is very helpful for us to know what we can do to make the experience better. We're available Monday through Friday, from 8 am to 9 pm EST, or Saturday, from 10 am to 6 pm EST. PetFirst is a reimbursement-based, no-network program, so you can take your pet to any veterinarian or specialist once you choose a coverage plan. PetFirst Pet Insurance has been the most disorganized and unhelpful service I have ever had the misfortune of paying for. PetFirst Healthcare consumer reviews, complaints, customer service. Whether you have questions about a claim, want to learn more about enrolling your cat or dog in a PetFirst policy, or need more information about an existing plan, our friendly representatives are here to help you get on the right track. We have had many stomach issues with our dog over the last month. My refunds were paid promptly which was I … Healthy Paws has one simple plan that covers accidents and illnesses with no per incident, annual or lifetime payout limits. Excellent service. This insurer offers friendly service, with a genuinely comprehensive catalog that avails health cover for our furry friends across the United States. Voice your opinion today and hear what 203 customers have already said. For costs, complete details of coverage, and a listing of approved states, please contact PetFirst Healthcare, LLC. 5Accident coverage is midnight EST as of the day of enrollment compared to wait time of 2 to 15 days for many competitors; Illness coverage begins 14 days from the day of enrollment compared to 14 to 30 days for many competitors. Your Pet Swallows the Olive From Your Holiday Cocktail! 2Like most insurance policies, insurance policies offered by PetFirst Healthcare, LLC contain certain exclusions, exceptions, reductions, limitations, and terms for keeping them in force. Saturday, 10am - 7pm EST. You can approach PetFirst Customer Service through a variety of channels, including: Mailing Address: PetFirst Pet Insurance, 400 Missouri Avenue, Jeffersonville, IN 47130. We try to keep their routine as close to normal as i can. We feel so happy to have our dog who is family to us on a plan from PetFirst. There are no new wait periods for downgrading coverage. Your experience can help others make better choices. 480% of claims are processed within 10 days or less. Excellent program. Yes! They now have 450 representatives operating the service center 365 days a year, 24/7 to keep that personal touch — and it shows. We occasionally send helpful pet tips. If the treatment you choose is offered by a licensed veterinarian, alternative medicines/therapies are covered by your plan. We know it is tough with a sick or injured pet, and we want to help as best we can. We won't yap. PetFirst Healthcare, LLC, a MetLife company, is the policy administrator authorized to offer and administer pet insurance policies. My beloved dog has had some medical expenses, but PetFirst has really helped defray the costs. PetFirst Pet Insurance Current Search Criteria. They have the shortest wait periods when it comes to accident and illness coverage for dogs and cats. Independence American Insurance Company, a Delaware insurance company, is headquartered at 485 Madison Avenue, NY, NY 10022. The Customer Experience Specialist will work directly with pet parents to provide solutions to their pet insurance needs and act as a liaison for internal departments such as claims, billing and sales. We’ll cover any specialist fee or emergency fee as part of the exam fee, so don’t hesitate to take your dog or cat to the right care provider for the job. What Should You Do? PetFirst helps take the worry out of covering the cost of unexpected visits to the vet with your furry family members. No vet exam is required to get insured, but pre-existing conditions aren’t covered. PetFirst’s pet insurance plan is one of the most comprehensive on the market, and is available in all 50 states. For customer service, you should select Option 2 when you call. Out of 10 I called to inquire about coverage for my Himalayan kitten.I spoke with Lauren Streible and she was so nice and so very helpful. Make exceptional customer service your new standard. In conclusion, PetFirst is a solid choice for dog and cat owners looking for affordable rates who don’t need massive amounts of … When downgrading coverage, your deductible and annual limits will reset at the time of the downgrade. General. PetFirst Healthcare, LLC, a MetLife company, is the policy administrator authorized to offer and administer pet insurance policies. PetFirst customer service is available via phone at 1-855-270-7387. Useful. Posted: 06/26/2015. Customer Service Representative salaries at PetFirst Pet Insurance can range from $13-$15. Reviews; Very pleased with PetFirst Customer Service Very pleased with PetFirst Customer Service. 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